Guest Experience Concierge

Plazahotelelpaso; Sacramento (CA); Hybrid; USD 31,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Insu

Paid Time Off

401k Company Match

Daily Pay

Travel Discounts

Commuter Transit Benefits

Educational/Professional Development

Job summary

Plazahotelelpaso is seeking a Guest Service Agent to greet, register and assist guests according to brand and sustainability standards. You will handle payments, reservations and communications via the PMS system while supporting breakfast service and luggage duties when needed.

The role emphasizes immediate guest engagement, accuracy in billing, and maintaining high guest satisfaction with opportunities for growth within the front office team.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests immediately and assist with their needs.
• Register guests and assign rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change.
• Transmit and receive messages using telephones or the PMS system.
• Respond to guest requests promptly.
• Resolve guest complaints, escalating to supervisor when needed.
• Secure guests' valuables in hotel safe.
• Balance accounts and conduct audits.
• Support breakfast area or assist with luggage during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Customer service

Communication

Education

High School diploma or equivalent

Tools

PMS systems

Job description

Plazahotelelpaso is seeking a Guest Service Agent to greet, register and assist guests according to brand and sustainability standards. You will handle payments, reservations and communications via the PMS system while supporting breakfast service and luggage duties when needed.

The role emphasizes immediate guest engagement, accuracy in billing, and maintaining high guest satisfaction with opportunities for growth within the front office team.