Front Desk Guest Experience Specialist

Blue Sky Hospitality Solutions; Pittsburgh (Allegheny County); On-site; USD 28,000 - 44,000; Full time

Job summary

Wyndham Grand Pittsburgh Downtown in Pittsburgh, PA, is seeking a friendly Front Desk Agent to welcome guests from arrival through departure. The role emphasizes warm service, clear communication, and maintaining a polished lobby presence.

You will check in/out guests, verify reservations, answer calls, assist with inquiries, coordinate with housekeeping, and handle payments with accuracy. A strong team spirit and the ability to stay organized during busy shifts are essential.

Qualifications

• Experience at the front desk is preferred.
• Strong customer service and communication skills are essential.
• Ability to manage multiple tasks while remaining courteous.

Responsibilities

• Welcome guests and complete check-in and check-out procedures accurately and efficiently.
• Verify reservations, assign rooms, issue keys, and explain hotel amenities and services.
• Process payments, verify billing information, and maintain accurate guest accounts.
• Answer calls, assist with reservation inquiries, and communicate guest requests to departments.
• Coordinate with Housekeeping and Engineering regarding room readiness and maintenance needs.
• Respond to guest questions and concerns, resolve issues within your authority, and involve management when needed.
• Provide information about local attractions, dining, transportation, and hotel offerings.
• Follow procedures for guest privacy, identification, key security, and payment handling.
• Maintain accurate shift records and communicate outstanding items during shift changes.
• Keep the front desk and lobby areas professional and organized.
• Follow emergency procedures and promptly report safety or security concerns.

Skills

Customer service

Communication

Problem solving

Teamwork

Organizational skills

Tools

PMS Software

POS systems

Job description

Wyndham Grand Pittsburgh Downtown in Pittsburgh, PA, is seeking a friendly Front Desk Agent to welcome guests from arrival through departure. The role emphasizes warm service, clear communication, and maintaining a polished lobby presence.

You will check in/out guests, verify reservations, answer calls, assist with inquiries, coordinate with housekeeping, and handle payments with accuracy. A strong team spirit and the ability to stay organized during busy shifts are essential.