Front Desk Agent — Create Memorable Guest Experiences

Home2 Pittsburgh, Cranberry, PA; Cranberry Township (Butler County); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Training & development

Opportunities for advancement

Medical insurance

Paid time off

Holiday pay

Free parking

Job summary

Home2 Pittsburgh, Cranberry, PA is seeking a Front Desk Agent to greet guests, manage check‑in/check‑out, and assist with inquiries to ensure a memorable stay. You will handle reservations, keys, and guest accounts while upholding safety and privacy standards.

The role requires strong communication skills, a guest‑centered approach, and the ability to work across shifts, including overnights, weekends, and holidays. Hospitality experience is preferred and bilingual skills are a plus.

Qualifications

• Experience in hotel front desk or guest services is preferred.
• Excellent written and verbal communication skills.
• Strong guest service orientation with empathy and problem-solving.
• English proficiency is required; bilingual skills are a plus.
• Ability to work well under pressure and in a fast-paced environment.

Responsibilities

• Greet guests upon arrival with a warm welcome and create a positive first impression.
• Handle check-in/check-out, update reservations and guest profiles with accuracy.
• Issue keys with emphasis on safety and confidentiality.
• Protect guest privacy and maintain discretion at all times.
• Settle guest accounts and ensure service standards are followed.
• Assist guests and answer inquiries about hotel facilities in a helpful way.
• Promote hotel outlets and drive revenue through upsells and cross-promotions.
• Build rapport with support departments and create reservations for desk and after-hours calls.
• Provide consistently professional, engaging and friendly service.
• Escalate guest issues to Supervisor or Manager when appropriate.

Skills

Guest service

Communication

Empathy

English proficiency

Bilingual (asset)

Job description

Home2 Pittsburgh, Cranberry, PA is seeking a Front Desk Agent to greet guests, manage check‑in/check‑out, and assist with inquiries to ensure a memorable stay. You will handle reservations, keys, and guest accounts while upholding safety and privacy standards.

The role requires strong communication skills, a guest‑centered approach, and the ability to work across shifts, including overnights, weekends, and holidays. Hospitality experience is preferred and bilingual skills are a plus.