Front Desk Experience Specialist

BENCHMARK; Pittsburgh (Allegheny County); On-site; USD 45,847,000 - 48,712,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Paid time off

401K with company match

Hotel discounts

Paid holidays

Life & AD&D insurance

Employee meals

Free parking

Job summary

Pyramid Global Hospitality is hiring a Front Desk Agent for the Cambria Hotel Pittsburgh Downtown. You will welcome guests, check in/out, and provide courteous service to create memorable stays.

We offer a robust wage package, benefit plans, a matching 401K, professional development, bonuses, travel perks, and growth across a portfolio of hotels. This role requires strong communication and customer-service skills.

Qualifications

• Excellent communication, organization, and customer service are required.
• High school diploma preferred.

Responsibilities

• Handle guest check-ins and check-outs in a friendly, professional manner.
• Manage reservations, cancellations, and use the reservation system.
• Resolve guest issues to ensure satisfaction.
• Process payments with cash handling and card authorizations.
• Coordinate with hotel departments to support requests and maintenance.
• Assist with pre-registration and blocking of reservations.
• Prepare for group arrivals and departures.
• Deliver the highest quality of service to guests at all times.
• Perform other duties as assigned by management.

Skills

Communication skills

Customer service

Organization

Education

High school diploma

Job description

Pyramid Global Hospitality is hiring a Front Desk Agent for the Cambria Hotel Pittsburgh Downtown. You will welcome guests, check in/out, and provide courteous service to create memorable stays.

We offer a robust wage package, benefit plans, a matching 401K, professional development, bonuses, travel perks, and growth across a portfolio of hotels. This role requires strong communication and customer-service skills.