Guest Services Agent – Urban Front Desk

HRI Hospitality; Pittsburgh (Allegheny County); Hybrid; USD 17,000 - 22,000; Full time

Job summary

The Industrialist in downtown Pittsburgh seeks a courteous Guest Services Agent to warmly welcome guests, process check-ins/outs, and respond to guest needs. This front desk role emphasizes accurate payments, room changes, and smooth coordination with housekeeping to ensure a flawless stay.

You'll join a vibrant, urban hotel team and contribute to memorable guest experiences in a historic yet modern setting. Weekend and holiday shifts are required, with opportunities for growth.

Qualifications

• High school diploma preferred.
• Previous hospitality or customer service experience preferred.
• Experience with hotel PMS a plus.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

Skills

Customer service

Communication skills

Multitasking

Data entry

Problem-solving

Friendly demeanor

Education

High school diploma

Tools

PMS (Property Management System)

Job description

The Industrialist in downtown Pittsburgh seeks a courteous Guest Services Agent to warmly welcome guests, process check-ins/outs, and respond to guest needs. This front desk role emphasizes accurate payments, room changes, and smooth coordination with housekeeping to ensure a flawless stay.

You'll join a vibrant, urban hotel team and contribute to memorable guest experiences in a historic yet modern setting. Weekend and holiday shifts are required, with opportunities for growth.