Front Desk Agent – Flexible Hours & Outstanding Guest Experience

Drury Hotels Company, LLC; Pittsburgh (Allegheny County); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Hotel discounts

Free room nights

Flexible scheduling

Paid time off

Quarterly bonus up to $3,200

Job summary

Drury Plaza Hotel - Pittsburgh is seeking a Front Desk Associate to warmly welcome guests and ensure smooth check-in/out. You will promote programs, maintain guest records, handle cash, and support breakfast and Kickback service while upholding our hospitality standards.

We value warmth, attention to detail, integrity, and multitasking in a fast-paced environment. Immediate start with growth opportunities and employee discounts available.

Qualifications

• Warm and friendly manner in relating to and interacting with the public.
• Demonstrated attention to detail while handling multiple tasks simultaneously.
• Familiarity with handling money, making change, and using office machines in day-to-day activities.
• Ability to speak and receive direction (written and verbal) in English.
• Willingness and ability to work alone as scheduled.

Responsibilities

• Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
• Ensure exceptional, positive experiences for our diverse team members and guests.
• Assist guests in a friendly, efficient, courteous, and professional manner; check guests in and out and manage guest records and cash handling.
• Assist with breakfast and 5:30 p.m. Kickback service, including food preparation, setup, guest service, and cleanup.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

Job description

Drury Plaza Hotel - Pittsburgh is seeking a Front Desk Associate to warmly welcome guests and ensure smooth check-in/out. You will promote programs, maintain guest records, handle cash, and support breakfast and Kickback service while upholding our hospitality standards.

We value warmth, attention to detail, integrity, and multitasking in a fast-paced environment. Immediate start with growth opportunities and employee discounts available.