Front Desk Guest Experience Specialist
Live! Casino & Hotel Philadelphia
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Job summary
Live! Casino & Hotel Philadelphia is seeking a Front Desk/Guest Services associate to check in/out hotel guests courteously and efficiently, process payments per four-star standards, and provide information to guests and visitors.
You will work as part of the Front Office team to insure a seamless guest experience, maintain knowledge of all hotel features, room types, rates, and promotions, and support daily house counts and arrivals/departures.
Responsibilities
- Maintain complete knowledge of all hotel features/services, hours of operation
- All room types, numbers, layout, décor, appointments and locations
- All room rates, special packages and promotions
- Daily house count and expected arrivals/departure
Job description
Live! Casino & Hotel Philadelphia is seeking a Front Desk/Guest Services associate to check in/out hotel guests courteously and efficiently, process payments per four-star standards, and provide information to guests and visitors.
You will work as part of the Front Office team to insure a seamless guest experience, maintain knowledge of all hotel features, room types, rates, and promotions, and support daily house counts and arrivals/departures.
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