Front Desk & Guest Experience Specialist

Eternal Hotels LLC; Pendleton (OR); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Benefits package

Job summary

The Best Western Pendleton Inn in Pendleton, Oregon is seeking a Front Desk Agent to greet guests, register and assist during their stay. You will handle check-ins/outs and coordinate guest requests in a fast-paced front desk environment.

The role emphasizes hospitality, clear communication, and the ability to multitask while maintaining accurate billing and promoting hotel facilities. This on-site position offers a generous benefits package.

Qualifications

• Diplomacy and clear communication with guests
• Ability to multitask, prioritize and manage time in a front desk setting
• Provide professional and friendly service to guests
• Promote hotel facilities and services to guests
• Maintain a positive attitude and motivation during shifts

Responsibilities

• Sell, register, and assign rooms to guests
• Promote hotel facilities and services
• Provide a professional and friendly service for guests
• Deal with guests and resolve issues
• Calculate bills, collect payments and maintain cash balance
• Post charges to guest accounts: room service, food, liquor and telephone
• Create a positive first and last impression of the hotel for guests

Skills

Diplomacy

Clear communication

Multitasking

Time management

Guest service

Motivated

Job description

The Best Western Pendleton Inn in Pendleton, Oregon is seeking a Front Desk Agent to greet guests, register and assist during their stay. You will handle check-ins/outs and coordinate guest requests in a fast-paced front desk environment.

The role emphasizes hospitality, clear communication, and the ability to multitask while maintaining accurate billing and promoting hotel facilities. This on-site position offers a generous benefits package.