Front Desk Agent - Hampton Inn La Grande

Eternal Hotels LLC; La Grande (OR); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Generous benefits

Job summary

Best Western Pendleton Inn in Pendleton, OR is seeking a Front Desk Agent to join our team. The role involves greeting guests, registering and checking out, and ensuring a smooth stay. You will promote hotel facilities, handle guest requests, and maintain accurate billing with cash handling.

We value a professional, friendly demeanor and the ability to multitask in a fast-paced environment. The successful candidate will contribute to a positive first impression for guests and support the front

Qualifications

• Candidate demonstrates professional, friendly guest interaction.
• Strong communication and time management are essential.
• Ability to handle multiple tasks and guest requests with composure.

Responsibilities

• Sell, register, and assign rooms to guests.
• Promote hotel facilities and services to guests.
• Provide professional and friendly guest service.

Skills

Diplomacy & communication

multitask

Under pressure

Motivated

Job description

The Best Western Pendleton Inn Oregon is looking for a Front Desk Agent to join our team! A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest's stay. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests.

Essential Functions

• Sell, register, and assign rooms to guests
• Promote hotel facilities and services
• Provides a professional and friendly service for guests
• Dealing with guests
• Calculate bills, collect payments and maintain cash bank according to policies
• Post charges to guest accounts: room service, food, liquor and telephone.
• The Front Office is the area of the hotel where guests form their first and last impressions of the hotel. This makes it really important for the Front Desk Agents to work hard to create a pleasant experience for guests to ensure their return.

Competencies

• Diplomacy and the ability to communicate clearly
• The ability to multitask, prioritize and manage time
• The ability to perform under pressure
• Must be highly motivated

Work Environment

You’ll be working in the guest-facing portion of hospitality. This means being in contact with people all the time.While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.We offer a generous benefits and compensation package.