Front Desk Guest Experience Concierge

Woodlark Hotel Portland; Portland (OR); Presencial; USD 36 000 - 48 000; Tempo integral

Resumo da oferta

Woodlark Hotel Portland is seeking a courteous front desk agent to greet guests, manage registrations and checkouts, and process payments at the front desk. You will maintain a house bank, balance cash drawers, and provide guest services to ensure an exceptional stay.

The role requires strong communication, basic computer skills, and experience in hospitality. You will coordinate with other departments for VIPs, special requests, and bookings, while upholding safety and privacy standards in a

Qualificações

• Experience in hospitality front desk or guest services preferred.
• Excellent communication and customer service skills.
• Basic computer skills and familiarity with hotel systems.
• Ability to handle cash, payments, and balance a cash drawer.

Responsabilidades

• Greet guests, check-in and check-out, and process payments.
• Maintain house bank, deposit cash, and prepare daily reports.
• Answer calls and direct to appropriate departments.
• Assist with bookings and upsell services to enhance stays.
• Coordinate with other departments for guest requests and VIPs.
• Keep lobby area clean and organized.

Conhecimentos

Communication skills

Leadership

Customer service

Problem resolution

Formação académica

High school diploma or equivalent

Ferramentas

Windows OS

MS Office

PMS

PBX

POS

Descrição da oferta de emprego

Woodlark Hotel Portland is seeking a courteous front desk agent to greet guests, manage registrations and checkouts, and process payments at the front desk. You will maintain a house bank, balance cash drawers, and provide guest services to ensure an exceptional stay.

The role requires strong communication, basic computer skills, and experience in hospitality. You will coordinate with other departments for VIPs, special requests, and bookings, while upholding safety and privacy standards in a