Front Desk Agent - Best Western Pendleton Inn

Eternal Hotels LLC; Pendleton (OR); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Benefits package

Job summary

The Best Western Pendleton Inn in Pendleton, Oregon is seeking a Front Desk Agent to greet guests, register and assist during their stay. You will handle check-ins/outs and coordinate guest requests in a fast-paced front desk environment.

The role emphasizes hospitality, clear communication, and the ability to multitask while maintaining accurate billing and promoting hotel facilities. This on-site position offers a generous benefits package.

Qualifications

• Diplomacy and clear communication with guests
• Ability to multitask, prioritize and manage time in a front desk setting
• Provide professional and friendly service to guests
• Promote hotel facilities and services to guests
• Maintain a positive attitude and motivation during shifts

Responsibilities

• Sell, register, and assign rooms to guests
• Promote hotel facilities and services
• Provide a professional and friendly service for guests
• Deal with guests and resolve issues
• Calculate bills, collect payments and maintain cash balance
• Post charges to guest accounts: room service, food, liquor and telephone
• Create a positive first and last impression of the hotel for guests

Skills

Diplomacy

Clear communication

Multitasking

Time management

Guest service

Motivated

Job description

The Best Western Pendleton Inn Oregon is looking for a Front Desk Agent to join our team! A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest's stay. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests.

Essential Functions

• Sell, register, and assign rooms to guests
• Promote hotel facilities and services
• Provides a professional and friendly service for guests
• Dealing with guests
• Calculate bills, collect payments and maintain cash bank according to policies
• Post charges to guest accounts: room service, food, liquor and telephone.
• The Front Office is the area of the hotel where guests form their first and last impressions of the hotel. This makes it really important for the Front Desk Agents to work hard to create a pleasant experience for guests to ensure their return.

Competencies

• Diplomacy and the ability to communicate clearly
• The ability to multitask, prioritize and manage time
• The ability to perform under pressure
• Must be highly motivated

Work Environment

You’ll be working in the guest-facing portion of hospitality. This means being in contact with people all the time.While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

We offer a generous benefits and compensation package.