Front Desk Guest Experience Specialist

Ensemble Hospitality; Pasadena (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Ensemble Hospitality is seeking a Hotel Front Desk Agent for Hyatt Place at The Paseo in Pasadena. The role involves greeting guests, managing check-ins, and addressing complaints. Ideal candidates should have at least one year of Front Desk experience or two years in Hospitality, alongside strong communication, interpersonal, and problem-solving skills. Experience with Marriott PMS systems is preferred. Flexibility in scheduling due to 24/7 hotel operations is essential.

Qualifications

• At least one year experience as Guest Services Agent.
• Experience in the Hospitality field is a plus.

Responsibilities

• Check in customers using computer programs.
• Answer phones and transfer calls.
• Inform customers of on-site amenities.
• Handle and resolve guest complaints.
• Respond to maintenance requests.

Skills

Excellent communication skills

Strong interpersonal abilities

Problem-solving abilities

Ability to remain calm under pressure

Teamwork

Education

One year Front Desk Experience or two years in Hospitality

Tools

Marriott Full-Service PMS systems

Job description

Ensemble Hospitality is seeking a Hotel Front Desk Agent for Hyatt Place at The Paseo in Pasadena. The role involves greeting guests, managing check-ins, and addressing complaints. Ideal candidates should have at least one year of Front Desk experience or two years in Hospitality, alongside strong communication, interpersonal, and problem-solving skills. Experience with Marriott PMS systems is preferred. Flexibility in scheduling due to 24/7 hotel operations is essential.