Full Time - Front Desk Agent

Hyatt Place Pasadena; Pasadena (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

None

Job summary

Hyatt Place Pasadena is seeking a proactive Front Desk Agent to greet guests, check them in, and provide information about hotel services. The role requires excellent communication and a friendly, professional demeanor.

You will handle phone calls, assist with reservations, process payments, and coordinate with housekeeping and maintenance to ensure a seamless guest experience. Prior front desk or hospitality experience is preferred, with a solid high school diploma.

Qualifications

• At least one year Front Desk experience as Guest Services Agent, or two years in hospitality.
• Experience with Marriott Full-Service PMS systems preferred.
• High School diploma or GED required; an Associates degree preferred.

Responsibilities

• Greet guests and check them in using hotel computer systems.
• Answer phones and transfer calls as appropriate.
• Inform guests about on-site amenities and services.
• Handle and resolve guest complaints.
• Respond to maintenance requests and coordinate with staff.
• Process payments and invoice guests for stays and services.
• Communicate with guests to understand needs and deliver top service.
• Maintain accurate records and support a smooth front desk operation.

Skills

Communication

Organizational skills

Interpersonal skills

Problem-solving

Reliability

Calm under pressure

Teamwork

Education

High School Diploma or GED

Associates degree in related field / business administration

Tools

Marriott Full-Service PMS

Job description

Description

Summary/Objective

A Hotel Front Desk Agent is usually the first person who greets you when you walk into a hotel. Their key duties include distributing room keys, registering guests, and verifying reservations. They are also tasked with helping guests with any questions or complaints.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Check in customers using computer programs and equipment and provide guests with directions to their room.
• Answering phones and transfer calls accordingly.
• Inform customers of all on-site amenities and any relevant information that is needed to use them.
• Handle and resolve guest complaints.
• Respond to maintenance requests from current guests and contact technicians to fix broken fixtures in guest rooms.
• Stock and maintain gift shop area clean.
• Invoice and bill guests for their stay and services used.
• Communicate with guests to better understand their individual needs to provide them with the best service possible.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.
• Ability to remain calm while under pressure
• Ability to work cohesively as part of a team.

Work environment

• Ability to stand for most of your shift.
• Hotels operate 24/7 therefore schedules may at times fluctuate based on the needs of the business.
• Standing, walking, bending, stretching, twist, or lifting as much as 25lbs. throughout your scheduled shift.

Grooming & Uniform

All team members must maintain a neat, clean and well-groomed appearance. Employee must wear uniform at all times during scheduled hours. Uniforms are the property of Hyatt Pasadena Hotel. Uniforms that have been tampered or destroyed will be the responsibility of the employee and disciplinary action will apply.

Requirements

Required education and experience

• At least one-year Front Desk Experience as Guest Services Agent, or two years' experience in the Hospitality field.
• Experience with Marriott Full-Service PMS systems preferred.
• High School or GED required
• Associates degree in related or business administration preferred.