Part-Time Front Desk: Guest Experience Associate

HEI Hotels; Pasadena (CA); On-site; USD 24,435 - 34,801; Part time

Benefits offered by this job

Medical and Dental programs

401(k) Savings Plan with matching

Pet insurance

Vacation, Sick, and Holiday programs

Job summary

HEI Hotels is looking for a dedicated Front Desk Associate at the Westin Pasadena in California. In this part-time role, you will be the first point of contact for guests, ensuring a positive experience from check-in to check-out. Your responsibilities will include greeting guests, managing reservations, and addressing inquiries.

Ideal candidates should have experience in hospitality, strong communication skills, and the ability to resolve conflicts. Join our team and enjoy competitive pay, benefits, and a commitment to diversity and inclusion.

Qualifications

• Considerable skill in the use of calculators for calculations.
• Ability to effectively deal with customers requiring patience and diplomacy.
• Ability to accurately input information into complex computer systems.
• Effective verbal and written communication skills.

Responsibilities

• Greet customers with a friendly welcome.
• Complete the registration process and confirm guest information.
• Handle payment and verify credit card authorizations.
• Field guest complaints and negotiate solutions.
• Comply with attendance rules and work regularly.

Skills

Hotel experience

Effective verbal communication

Customer service skills

Conflict resolution

Basic math skills

Job description

HEI Hotels is looking for a dedicated Front Desk Associate at the Westin Pasadena in California. In this part-time role, you will be the first point of contact for guests, ensuring a positive experience from check-in to check-out. Your responsibilities will include greeting guests, managing reservations, and addressing inquiries.

Ideal candidates should have experience in hospitality, strong communication skills, and the ability to resolve conflicts. Join our team and enjoy competitive pay, benefits, and a commitment to diversity and inclusion.