Guest Experience Specialist - Front Desk

Hyatt Place Pasadena

Pasadena (CA)

On-site

USD 22,000 - 33,000

Full time

14 days+

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Job summary

Hyatt Place Pasadena is seeking a Hotel Front Desk Agent to greet guests, check them in and out, and provide information about hotel services and local attractions. You will use Marriott Full-Service PMS and other computer systems to register guests, issue room keys, and manage reservations with accuracy.

The role requires excellent communication, strong interpersonal skills, and the ability to stay calm under pressure while working as part of a team.

Qualifications

At least one year front desk experience as Guest Services Agent or two years in hospitality.
Experience using Marriott Full-Service PMS systems preferred.
High School diploma or GED is required.
An Associate degree in a related field or business administration is preferred.

Responsibilities

Check in guests using computer systems and provide directions to rooms.
Answer phones and transfer calls as needed.
Inform guests about on-site amenities and services.
Handle and resolve guest complaints with professionalism.
Respond to maintenance requests and coordinate with technicians.
Stock and maintain gift shop area clean.
Invoice and bill guests for stays and services used.
Communicate with guests to understand their needs and deliver excellent service.
Maintain strong communication and organizational skills; work well in a team.