Part-Time Front Desk Associate — Guest Experience

HEI Hotels & Resorts; Pasadena (CA); On-site; USD 24,435 - 34,801; Full time

Benefits offered by this job

Medical and dental coverage

401(k) savings plan with matching funds

Discounts on hotel rooms

Vacation and sick leave

Job summary

HEI Hotels & Resorts in Pasadena, California, is seeking a guest service associate to assist with hotel check-ins and ensure a positive experience for guests. We prioritize customer service and are looking for individuals with hotel experience who can effectively handle guest inquiries and resolve issues.

The role offers a rate of $21.50 per hour and provides numerous benefits, including medical and dental coverage and a 401(k) savings plan. Join our passionate team in the hospitality industry!

Qualifications

• Must be able to stand and move throughout the front office.
• Skill in using a calculator for moderately complex calculations.
• Ability to deal effectively with internal and external customers.

Responsibilities

• Greet customers and provide a friendly welcome.
• Complete guest registration and manage room assignments.
• Handle cash and process various forms of payment.
• Answer phones promptly and manage guest messages.
• Close guest accounts upon check-out.
• Resolve complaints and ensure guest satisfaction.

Skills

Hotel experience preferred

Effective customer service skills

Ability to handle cash and manage transactions

Strong verbal and written communication

Problem-solving abilities

Ability to work under pressure

Job description

HEI Hotels & Resorts in Pasadena, California, is seeking a guest service associate to assist with hotel check-ins and ensure a positive experience for guests. We prioritize customer service and are looking for individuals with hotel experience who can effectively handle guest inquiries and resolve issues.

The role offers a rate of $21.50 per hour and provides numerous benefits, including medical and dental coverage and a 401(k) savings plan. Join our passionate team in the hospitality industry!