Front Desk Agent (Full Time)

Ensemble Hospitality; Pasadena (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Ensemble Hospitality is seeking a Hotel Front Desk Agent for Hyatt Place at The Paseo in Pasadena. The role involves greeting guests, managing check-ins, and addressing complaints. Ideal candidates should have at least one year of Front Desk experience or two years in Hospitality, alongside strong communication, interpersonal, and problem-solving skills. Experience with Marriott PMS systems is preferred. Flexibility in scheduling due to 24/7 hotel operations is essential.

Qualifications

• At least one year experience as Guest Services Agent.
• Experience in the Hospitality field is a plus.

Responsibilities

• Check in customers using computer programs.
• Answer phones and transfer calls.
• Inform customers of on-site amenities.
• Handle and resolve guest complaints.
• Respond to maintenance requests.

Skills

Excellent communication skills

Strong interpersonal abilities

Problem-solving abilities

Ability to remain calm under pressure

Teamwork

Education

One year Front Desk Experience or two years in Hospitality

Tools

Marriott Full-Service PMS systems

Job description

Hyatt Place at The Paseo in Pasadena, 399 E Green Street, Pasadena, California, United States of America

Job Description

Posted Friday, May 15, 2026 at 7:00 AM

A Hotel Front Desk Agent is usually the first person who greets you when you walk into a hotel. Their key duties include distributing room keys, registering guests, and verifying reservations. They are also tasked with helping guests with any questions or complaints.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Check in customers using computer programs and equipment and provide guests with directions to their room.
• Answering phones and transfer calls accordingly.
• Inform customers of all on-site amenities and any relevant information that is needed to use them.
• Handle and resolve guest complaints.
• Respond to maintenance requests from current guests and contact technicians to fix broken fixtures in guest rooms.
• Stock and maintain gift shop area clean.
• Invoice and bill guests for their stay and services used.
• Communicate with guests to better understand their individual needs to provide them with the best service possible.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.
• Ability to remain calm while under pressure
• Ability to work cohesively as part of a team.

Work environment

• Ability to stand for most of your shift.
• Hotels operate 24/7 therefore schedules may at times fluctuate based on the needs of the business.
• Standing, walking, bending, stretching, twist, or lifting as much as 25lbs. throughout your scheduled shift.

Required education and experience

• At least one-year Front Desk Experience as Guest Services Agent, or two years’ experience in the Hospitality field.
• Experience with Marriott Full-Service PMS systems preferred.

Hyatt Place at The Paseo in Pasadena, 399 E Green Street, Pasadena, California, United States of America