Guest Services Specialist (Front Desk)

Pacific Hospitality Group; Phoenix (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

Pacific Hospitality Group is seeking a Front Desk Agent at Hyatt Place Phoenix/Downtown to provide exceptional guest experiences. You will handle the check-in process and ensure seamless services throughout the guests' stays, embodying a dedicated customer-first philosophy.

Ideal candidates should exhibit strong interaction skills, flexibility in work hours, and intermediate computer proficiency. Join us to be part of a company that values integrity and commitment to long-term growth.

Qualifications

• Must be willing to work weekends and holidays.
• Ability to interact effectively with all associates and guests.
• Must be able to count cash and make change.

Responsibilities

• Greet all guests warmly and manage check-in/check-out processes.
• Address guest requests and provide information about local area.
• Assist Night Audit team with posting and balancing shift work.

Skills

Customer service

Intermediate computer skills

English fluency

Cash handling

Tools

MS Excel

Job description

Pacific Hospitality Group is seeking a Front Desk Agent at Hyatt Place Phoenix/Downtown to provide exceptional guest experiences. You will handle the check-in process and ensure seamless services throughout the guests' stays, embodying a dedicated customer-first philosophy.

Ideal candidates should exhibit strong interaction skills, flexibility in work hours, and intermediate computer proficiency. Join us to be part of a company that values integrity and commitment to long-term growth.