Guest Experience Agent – Front Desk

HHM Hospitality; Pasadena (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Ins

Paid Time Off

401k Company Match

Daily Pay

Travel Discounts

Commuter Transit and Commuter Parking

Employee Assistance and Wellness

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hotels in Pasadena, CA is seeking a Guest Service Agent to greet, register and service guests in a friendly, courteous manner in line with hotel and brand standards. The role includes handling reservations, payments, and guest needs while contributing to overall guest satisfaction.

The candidate should have customer service experience and familiarity with PMS systems. This position is typically on-site with potential for varied shifts, including holidays and weekends.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Assist in the breakfast area or assist guests with luggage during peak periods.
• Ensure overall guest satisfaction.

Skills

Customer service

Communication

Multitasking

Education

High School diploma or equivalent

Tools

PMS system

Job description

HHM Hotels in Pasadena, CA is seeking a Guest Service Agent to greet, register and service guests in a friendly, courteous manner in line with hotel and brand standards. The role includes handling reservations, payments, and guest needs while contributing to overall guest satisfaction.

The candidate should have customer service experience and familiarity with PMS systems. This position is typically on-site with potential for varied shifts, including holidays and weekends.