Front Desk & Guest Experience Specialist

Atria Senior Living; Newport Beach (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) employer match

Tuition reimbursement

Paid holidays and PTO

Job summary

Atria Senior Living in Newport Beach is seeking an administrative/clerical team member to support daily operations and resident services. You will answer calls, greet visitors, manage messages, and coordinate reservations, while maintaining friendly and professional engagement with residents and staff.

The role requires a high school diploma or GED, basic training, and the ability to handle varied shifts. Atria offers a supportive environment with advancement opportunities.

Qualifications

• High school diploma or GED required.
• Basic First Aid and CPR certification where required.
• Must successfully complete all Atria specified training programs.
• Able to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence.
• Able to operate telephone systems, monitoring boards, and office equipment; flexible to work varied shifts.

Responsibilities

• Answer incoming telephone calls in a cheerful, marketing-oriented manner and direct to appropriate staff.
• Retrieve messages and forward to appropriate personnel; take and deliver messages as needed.
• Greet on-site visitors, provide directions, and announce visitors to staff.
• Coordinate guestroom reservations and maintain resident appointment calendars.
• Receive, sort, and route mail; maintain publications and office supplies.
• Assist with basic clerical duties, including filing, photocopying, and scanning as required.
• Support billing processes by collecting rent and providing needed information to bookkeeping.

Skills

Customer service

Telephone etiquette

Communication

Reading comprehension

Education

High school diploma or GED

Job description

Atria Senior Living in Newport Beach is seeking an administrative/clerical team member to support daily operations and resident services. You will answer calls, greet visitors, manage messages, and coordinate reservations, while maintaining friendly and professional engagement with residents and staff.

The role requires a high school diploma or GED, basic training, and the ability to handle varied shifts. Atria offers a supportive environment with advancement opportunities.