Front Desk Guest Experience Specialist

Starwood Hotels & Resorts Worldwide, Inc.; New York (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

1 Hotel Central Park in New York is seeking a friendly Front Desk Agent to welcome guests, handle arrivals and departures, and support a seamless stay with attentive service.

The role requires a minimum of 1 year in a similar customer service role, willingness to work a 24-hour operation, and the ability to speak a second language as a plus; all are part of Starwood's guest-first culture.

Qualifications

• Minimum 1 year of similar work experience.
• Ability to speak a secondary language is a plus.
• Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented.
• Is flexible and willing to meet the demands of a 24-hour operation.

Responsibilities

• Greet guests and ensure impeccable service at arrival and departure and throughout stay.
• Assist guests with requests and provide information about local area.

Skills

Customer service

Communication

Job description

1 Hotel Central Park in New York is seeking a friendly Front Desk Agent to welcome guests, handle arrivals and departures, and support a seamless stay with attentive service.

The role requires a minimum of 1 year in a similar customer service role, willingness to work a 24-hour operation, and the ability to speak a second language as a plus; all are part of Starwood's guest-first culture.