Guest Experience Specialist — Front Desk

Starwood Hotels; New York (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Starwood Hotels is seeking a Front Office Agent to welcome guests at arrival and departure, ensuring a relaxing and effortless experience throughout the stay. The role emphasizes guest service, accuracy, and a friendly demeanor in a luxury setting.

Ideal candidates have at least 1 year in a similar role, are team players, and flexible to work a 24-hour operation. Language skills beyond English are a plus, and attention to detail is essential.

Qualifications

• Minimum 1 year of similar work experience in hospitality or front office.
• Ability to speak a secondary language is a plus.
• Team player with strong service orientation and multitasking ability.
• Flexibility to meet the demands of a 24-hour operation.

Responsibilities

• Welcome guests at arrival and check them in/out, ensuring a seamless experience.
• Provide impeccable guest service and reflect the brand’s standards throughout the stay.

Skills

Guest service

Language skills

Team player

Job description

Starwood Hotels is seeking a Front Office Agent to welcome guests at arrival and departure, ensuring a relaxing and effortless experience throughout the stay. The role emphasizes guest service, accuracy, and a friendly demeanor in a luxury setting.

Ideal candidates have at least 1 year in a similar role, are team players, and flexible to work a 24-hour operation. Language skills beyond English are a plus, and attention to detail is essential.