Front Office Guest Experience Agent

Hotel Austin; United States; On-site; USD 42,000 - 56,000; Full time

Job summary

Starwood Hotels is seeking a warm, welcoming Front Office Agent to greet guests, manage arrivals and departures, and help deliver the brand’s signature service throughout the stay.

The role requires at least 1 year in front desk or guest services, the ability to work a 24‑hour operation, and a willingness to use a second language when possible; Starwood Hotels is an Equal Opportunity Employer committed to a diverse and sustainable workforce.

Qualifications

• Minimum 1 year of experience in front desk or guest service.
• Ability to speak a secondary language is a plus.
• Experience in guest or customer service; team player, hard worker, multitasker and detail oriented.
• Flexible and willing to meet the demands of a 24-hour operation.

Skills

Guest service

Multitasking

Team player

Detail oriented

Flexibility

Second language (bonus)

Job description

Starwood Hotels is seeking a warm, welcoming Front Office Agent to greet guests, manage arrivals and departures, and help deliver the brand’s signature service throughout the stay.

The role requires at least 1 year in front desk or guest services, the ability to work a 24‑hour operation, and a willingness to use a second language when possible; Starwood Hotels is an Equal Opportunity Employer committed to a diverse and sustainable workforce.