Front Desk Guest Experience Specialist

Stonebridge Companies; New York (NY); On-site; USD 23,000 - 32,000; Full time

Job summary

Stonebridge Companies in Flushing, NY is seeking a Guest Service Agent to support the front desk operations. You will greet guests, assist with check-in and check-out, handle reservations, and answer questions about hotel services and local attractions.

Strong customer service, cash handling, and familiarity with property management systems are essential. This full-time, on-site role requires excellent communication, attention to detail, and the ability to work flexible hours including evenings

Qualifications

• Previous front desk or guest service experience preferred.
• Strong customer service and communication skills.
• Proficiency with property management systems and MS Office.

Responsibilities

• Greet and register guests and assign rooms upon arrival.
• Verify guest credit and establish payment methods.
• Maintain accurate guest records and run billing transactions.
• Issue room keys and coordinate with housekeeping.
• Answer inquiries about services, dining, shopping, and local attractions.
• Make and confirm reservations for guests.

Skills

Customer service

Communication skills

Cash handling

Front desk operations

Tools

Property Management System (PMS)

MS Word

MS Excel

Job description

Stonebridge Companies in Flushing, NY is seeking a Guest Service Agent to support the front desk operations. You will greet guests, assist with check-in and check-out, handle reservations, and answer questions about hotel services and local attractions.

Strong customer service, cash handling, and familiarity with property management systems are essential. This full-time, on-site role requires excellent communication, attention to detail, and the ability to work flexible hours including evenings