Flexible Front Desk Guest Experience Specialist

Stonebridge Companies; Morgantown (WV); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) matching

Tuition aid

Travel and lodging perks

Job summary

Stonebridge Companies in Morgantown, West Virginia, is seeking a Guest Service Agent responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. You'll be at the forefront of hotel operations, assisting guests with inquiries, payments, and reservations to maintain high guest satisfaction.

The ideal candidate should possess strong customer service skills, experience in a hotel front desk role, and proficiency in property management systems. Flexible scheduling, including evenings and weekends, is essential.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Strong organizational skills with attention to detail in managing guest reservations and records.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Compute bills, collect payments, and make change for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Skills

Customer service skills

Communication skills

Problem-solving abilities

Organizational skills

Tools

Property management systems

Microsoft Word

Microsoft Excel

Job description

Stonebridge Companies in Morgantown, West Virginia, is seeking a Guest Service Agent responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. You'll be at the forefront of hotel operations, assisting guests with inquiries, payments, and reservations to maintain high guest satisfaction.

The ideal candidate should possess strong customer service skills, experience in a hotel front desk role, and proficiency in property management systems. Flexible scheduling, including evenings and weekends, is essential.