Front Desk Agent — Welcoming Guest Services Pro

Guest Services, Inc.; New York (NY); On-site; USD 22,000 - 30,000; Full time

Job summary

Guest Services, Inc. is seeking a Front Desk Agent in New York who can perform desk attendant duties, check guests and vendors in and out, handle reservations, and manage the switchboard. The role requires strong customer service and prior Front Desk experience is preferred.

You will assist with reservations, sign in guests, quote room rates, balance cash drawers, and respond to inquiries. This position emphasizes clerical accuracy, excellent communication skills, and the ability to work in a

Qualifications

• High School Diploma preferred. Minimum of at least 16 years of age.
• Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously.
• Computer proficiency.
• Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
• Ability to arrange and coordinate schedules for reservations.
• Excellent interpersonal, administrative, telephone and other communications skills.

Responsibilities

• Provide administrative, reception and program support to management and staff.
• Manage phone activity including providing general knowledge to callers.
• Manage walk-in traffic. Sign in customers as needed. Smile and greet customers in a welcoming manner.
• Register and assign rooms to guests.
• Provide quotes for room rates and up-sell the guest when possible.
• Assist in coordinating the Front Desk and the Housekeeping Department.
• Verify that the correct charges and credits are posted to the corresponding guest folio. Collect payment for charges on the guest folio.
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
• Responds to guest inquiries.
• Resolves guest complaints within scope of authority, otherwise refer the matter to the management.
• Maintain awareness of safety issues, and report them immediately to your manager.

Skills

Clerical skills

Computer proficiency

Interpersonal skills

Multitasking

Reservations scheduling

Communication skills

Education

High School Diploma

Tools

Reservations system

POS system

Job description

Guest Services, Inc. is seeking a Front Desk Agent in New York who can perform desk attendant duties, check guests and vendors in and out, handle reservations, and manage the switchboard. The role requires strong customer service and prior Front Desk experience is preferred.

You will assist with reservations, sign in guests, quote room rates, balance cash drawers, and respond to inquiries. This position emphasizes clerical accuracy, excellent communication skills, and the ability to work in a