Guest Experience Agent (Front Desk)

montage; New York (NY); On-site; USD 45,000 - 61,000; Full time

Job summary

Montage International is seeking a Front Office Agent in New York to warmly welcome guests, manage check-in/check-out, and handle billing with precision. The role emphasizes problem-solving, personalizing each stay, and coordinating with department leaders to deliver seamless service.

Candidates should have at least two years in hospitality operations and customer service, plus strong English communication and computer skills (Word/Excel/PowerPoint/Outlook).

Qualifications

• High School Diploma or equivalent; Bachelor's Degree preferred.
• Minimum of two years' experience in a hotel operations environment.
• Minimum of two years' experience in customer service.
• Possess basic math skills and be able to handle billing accurately.
• Fluent English communication; reading, writing and speaking clearly.
• Advanced skills in Word, Excel, PowerPoint and Outlook; frequent use of these programs.

Responsibilities

• Providing excellent customer service and telephone etiquette to meet goals.
• Hosting and welcoming guests with a friendly demeanor.
• Assisting with guest check-in/check-out, folios, invoicing and billing.
• Proactively solving guest stay issues and exceeding expectations.
• Coordinating with department leaders and associates to personalize guest experiences.
• Maintaining accurate records for guest accounts and local knowledge to answer questions.

Skills

Customer service

Telephone etiquette

English communication

Team collaboration

Education

High School Diploma or equivalent

Bachelor's Degree preferred

Tools

Word

Excel

PowerPoint

Outlook

Job description

Montage International is seeking a Front Office Agent in New York to warmly welcome guests, manage check-in/check-out, and handle billing with precision. The role emphasizes problem-solving, personalizing each stay, and coordinating with department leaders to deliver seamless service.

Candidates should have at least two years in hospitality operations and customer service, plus strong English communication and computer skills (Word/Excel/PowerPoint/Outlook).