Front Desk Guest Experience Specialist

Expotel Hospitality; New Orleans (LA); On-site; USD 28,000 - 42,000; Full time

Job summary

Expotel Hospitality is seeking a Front Desk Clerk at Wyndham Garden Barone Plaza, New Orleans. You will assist guests during check-in/out and provide attentive, courteous service throughout their stay, contributing to occupancy and revenue goals.

The role requires high school completion or equivalent, with hospitality experience preferred, and flexibility for long hours. You will work at the front desk, answer inquiries, and coordinate with other hotel departments to maintain standards.

Qualifications

• Experience in guest-facing roles preferred.
• Strong customer service and communication skills required.
• Familiarity with front desk procedures and hospitality terminology preferred.

Responsibilities

• Assist guests during check-in and check-out.
• Provide attentive, courteous service to maximize occupancy and guest satisfaction.
• Maintain knowledge of hotel services, hours, and local information.

Skills

Customer service

Communication

Teamwork

Hospitality terminology

Education

High School Diploma or equivalent

College coursework helpful

Job description

Expotel Hospitality is seeking a Front Desk Clerk at Wyndham Garden Barone Plaza, New Orleans. You will assist guests during check-in/out and provide attentive, courteous service throughout their stay, contributing to occupancy and revenue goals.

The role requires high school completion or equivalent, with hospitality experience preferred, and flexibility for long hours. You will work at the front desk, answer inquiries, and coordinate with other hotel departments to maintain standards.