Hospitality Front Office Leader | Guest Experience & Revenue

Expotel Hospitality; New Orleans (LA); On-site; USD 70,000 - 95,000; Full time

Job summary

The Wyndham Garden Baronne, located at 201 Baronne Street in New Orleans, is hiring a Front Office Manager to oversee Guest Services, Concierge and Uniformed Services, Housekeeping, Laundry, Security, Communications, and Reservations. The goal is to deliver attentive, courteous service while maximizing room revenue and developing managers and staff.

Qualifications include at least four years in a hotel or related field with two years of related experience, or a two-year college degree plus four

Qualifications

• At least 4 years of progressive hotel or related field experience; or 2 years plus related experience.
• Proficiency in Windows and company-approved spreadsheet and word processing.

Responsibilities

• Approach guests and employees in a courteous, service-oriented manner.
• Maintain regular attendance per Expotel Hospitality Service standards.
• Monitor room revenue and occupancy; analyze rate variance and house counts.
• Lead Rooms Division interviews and recruit in line with SOPs.
• Conduct weekly Rooms Division meetings and monthly financial reviews.

Skills

Windows

Spreadsheet

Word processing

Education

2-year college degree

Tools

Front Office computer system

P.B.X. console

Job description

The Wyndham Garden Baronne, located at 201 Baronne Street in New Orleans, is hiring a Front Office Manager to oversee Guest Services, Concierge and Uniformed Services, Housekeeping, Laundry, Security, Communications, and Reservations. The goal is to deliver attentive, courteous service while maximizing room revenue and developing managers and staff.

Qualifications include at least four years in a hotel or related field with two years of related experience, or a two-year college degree plus four