Guest Experience Concierge

Sbe-Restaurant-Group; New Orleans (LA); On-site; USD 28,000 - 34,000; Full time

Job summary

The Monarch Hotel in New Orleans seeks a Front Desk Agent to provide exceptional guest service and manage front desk operations. You will create a welcoming, professional environment for guests and visitors.

This role involves handling check-in/check-out, answering inquiries, and coordinating with departments to meet guest needs. It requires strong communication, multitasking, and basic computer skills in a busy hospitality setting.

Qualifications

• High school diploma or equivalent required or preferred.
• Previous customer service/front desk experience encouraged.
• Excellent verbal and written communication skills essential.
• Strong interpersonal and problem-solving abilities.
• Proficiency with basic computer applications and POS systems.
• Willingness to stand for long periods and work flexible hours.

Responsibilities

• Greet and welcome guests in a friendly, professional manner.
• Answer calls, emails, and inquiries promptly and accurately.
• Manage check-in and check-out procedures as applicable.
• Schedule appointments and maintain calendars.
• Handle reservations, cancellations, and guest requests.
• Process payments and invoices; maintain records in systems.
• Coordinate with other departments to meet guest needs.
• Resolve complaints promptly and courteously.
• Maintain cleanliness and organization of the front desk area.

Skills

Customer service

Communication

Multitasking

MS Office

Scheduling software

POS systems

Education

High school diploma

Associate degree preferred

Tools

MS Office

Scheduling software

POS systems

Job description

The Monarch Hotel in New Orleans seeks a Front Desk Agent to provide exceptional guest service and manage front desk operations. You will create a welcoming, professional environment for guests and visitors.

This role involves handling check-in/check-out, answering inquiries, and coordinating with departments to meet guest needs. It requires strong communication, multitasking, and basic computer skills in a busy hospitality setting.