FRONT DESK AGENT 16 / HR

Expotel Hospitality; New Orleans (LA); On-site; USD 28,000 - 42,000; Full time

Job summary

Expotel Hospitality is seeking a Front Desk Clerk at Wyndham Garden Barone Plaza, New Orleans. You will assist guests during check-in/out and provide attentive, courteous service throughout their stay, contributing to occupancy and revenue goals.

The role requires high school completion or equivalent, with hospitality experience preferred, and flexibility for long hours. You will work at the front desk, answer inquiries, and coordinate with other hotel departments to maintain standards.

Qualifications

• Experience in guest-facing roles preferred.
• Strong customer service and communication skills required.
• Familiarity with front desk procedures and hospitality terminology preferred.

Responsibilities

• Assist guests during check-in and check-out.
• Provide attentive, courteous service to maximize occupancy and guest satisfaction.
• Maintain knowledge of hotel services, hours, and local information.

Skills

Customer service

Communication

Teamwork

Hospitality terminology

Education

High School Diploma or equivalent

College coursework helpful

Job description

The Front Desk Clerk at the Wyndham Garden Barone Plaza 201 Baronne St, New Orleans 70112 is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Education & Experience:

• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School Diploma or equivalent required.

Physical Requirements:

• Flexible and long hours sometimes required.
• Light work – Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Approach all encounters with guests and employees in an attentive, friendly, service-oriented manner.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
• Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Establish and maintain good communications and team work with fellow employees and other departments within the hotel.
• Greet and welcome all guests approaching the Front Desk in accordance with Expotel Hospitality Service standards.
• Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
• Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
• Review Front Office log and Trace File daily.
• Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages and special promotions as listed in the Red Book.
• Be familiar with all in-house groups.
• Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Be familiar with hospitality terminology.
• Have knowledge of emergency procedures and assist as needed.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Use proper two-way radio etiquette at all times when communication with other employees.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Be able to complete a bucket check, room rate verification report, and housekeeping report.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Maintain and market promotions and guest programs.