Front Desk Guest Experience Specialist

Waterford Group Llc; New Orleans (LA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health Insurance

Medical, Dental & Vision coverage

Paid Time Off

Paid Holidays

On Demand Pay

Pet Insurance

401k Plan

Hotel Discounts

Shoes for Crews

Job summary

Waterford Group Llc in New Orleans seeks a Guest Service Agent to be the friendly first and last contact for guests. You will handle check‑in/check‑out, answer phones, assign rooms, and manage administrative duties, all while maintaining a can‑do, customer‑centric attitude.

The role requires teamwork, flexibility, and the ability to multitask in a fast-paced hotel environment, with a strong emphasis on guest satisfaction.

Qualifications

• A keen eye for detail, time management and great customer service skills.
• A pleasant and friendly demeanor.
• Able to work as a team and independently.
• Flexible working hours.
• Ability to work with little or no supervision while meeting high-performance standards.
• Physical mobility and stamina.
• Must be able to pass a background check.
• Ability to follow instructions.

Responsibilities

• Greeting & Thanking guests in a sincere and friendly manner
• Checking in and checking out guests
• Assigning rooms & taking care of administrative duties
• Answering phone
• Posting charges to appropriate accounts
• Performing duties on a daily checklist
• Passing information within departments to ensure guest satisfaction
• Communicating with guests and ensuring their needs are met

Skills

Customer service

Time management

Teamwork

Attention to detail

Job description

Waterford Group Llc in New Orleans seeks a Guest Service Agent to be the friendly first and last contact for guests. You will handle check‑in/check‑out, answer phones, assign rooms, and manage administrative duties, all while maintaining a can‑do, customer‑centric attitude.

The role requires teamwork, flexibility, and the ability to multitask in a fast-paced hotel environment, with a strong emphasis on guest satisfaction.