Front Desk Experience Lead – Check-In & Reservations

NOLA OPCO LLC; New Orleans (LA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Paid time off

Training & development

Growth opportunities within Marriott and Garnet Hotels

Job summary

NOLA OPCO LLC is looking for an experienced Front Desk Agent for City Express by Marriott New Orleans I-10. The role involves delivering exceptional guest service while managing check-in/check-out processes, room assignments, and guest inquiries. Candidates must have prior experience with Marriott-branded hotels and hotel systems. The work environment is supportive and professional, with opportunities for growth within Marriott and Garnet Hotels. Competitive hourly pay is offered based on experience.

Qualifications

• Prior experience working with a Marriott-branded hotel is mandatory.
• Experience with hotel systems is preferred.
• Ability to work flexible shifts, including weekends and holidays.

Responsibilities

• Greet and assist guests with check-in and check-out processes.
• Manage reservations, room assignments, and guest requests.
• Ensure adherence to Marriott brand standards and guest service expectations.

Skills

Strong communication and customer service skills

Problem-solving ability

Team-oriented mindset

Tools

Opera

MARSHA

Job description

NOLA OPCO LLC is looking for an experienced Front Desk Agent for City Express by Marriott New Orleans I-10. The role involves delivering exceptional guest service while managing check-in/check-out processes, room assignments, and guest inquiries. Candidates must have prior experience with Marriott-branded hotels and hotel systems. The work environment is supportive and professional, with opportunities for growth within Marriott and Garnet Hotels. Competitive hourly pay is offered based on experience.