Front Desk & Guest Experience Specialist

PM Hotel Group; Nashville (TN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Job summary

PM Hotel Group in Nashville is looking for a dedicated Front Desk Agent to provide exceptional guest services at our hotel. This role involves being the first point of contact for guests during check-in and check-out, ensuring a welcoming experience. Ideal candidates will have experience in hospitality management and excellent interpersonal skills.

The position offers a full-time schedule with benefits including health insurance and paid time off. Join us in creating memorable guest experiences while advancing your hospitality career!

Qualifications

• Strong background in hospitality management or hotel management is preferred.
• Experience with front desk operations and guest services is essential.
• Proficiency in using phone systems effectively for communication.
• Multilingual or bilingual skills are a plus, enhancing communication with diverse guests.
• Excellent interpersonal skills with a focus on customer service excellence.
• Ability to work flexible hours, including nights and weekends as needed.

Responsibilities

• Greet guests upon arrival and assist with check-in.
• Handle guest inquiries, requests, and complaints professionally.
• Manage reservations and maintain accurate guest records.
• Conduct night audits and process financial transactions accurately.
• Operate phone systems for incoming calls management.
• Collaborate with housekeeping and maintenance teams for guest satisfaction.
• Provide information about local attractions and hotel amenities.
• Assist in front desk operations during busy periods.

Skills

Hospitality management experience

Guest services experience

Phone systems proficiency

Multilingual skills

Interpersonal skills

Flexible hours availability

Job description

PM Hotel Group in Nashville is looking for a dedicated Front Desk Agent to provide exceptional guest services at our hotel. This role involves being the first point of contact for guests during check-in and check-out, ensuring a welcoming experience. Ideal candidates will have experience in hospitality management and excellent interpersonal skills.

The position offers a full-time schedule with benefits including health insurance and paid time off. Join us in creating memorable guest experiences while advancing your hospitality career!