Front Desk Agent

Fairlane Hotel; Nashville (TN); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

PTO from day one

401(k) plan

Health, dental, vision insurance

Free employee parking

Discounted meals

Opportunities for advancement

Job summary

Fairlane Hotel in Nashville, TN, is hiring a Front Desk Agent. This role is full-time on-property, welcoming guests, handling check-in/out and reservations, and supporting daily front desk operations.

The ideal candidate will have excellent communication, strong organizational skills, and familiarity with hotel PMS systems, with prior front desk experience a plus.

Qualifications

• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to handle cash and credit card transactions accurately.
• Previous hotel front desk experience preferred.

Responsibilities

• Greet guests in a friendly, professional manner.
• Handle check-in and check-out procedures including ID verification and payments.
• Respond promptly to guest inquiries and requests.
• Maintain knowledge of hotel features and local attractions to assist guests.

Skills

Communication

Attention to detail

Cash handling

Customer service

Education

High school diploma or equivalent

Tools

StayNTouch PMS

Job description

Front Desk Agent – Fairlane Hotel | Nashville, TN

Job Type: Full-Time, On-Property

About Fairlane Hotel: Fairlane Hotel is a 79-room independent boutique property in the heart of downtown Nashville. We are committed to delivering a warm, polished guest experience and take pride in a front desk team that is professional, attentive, and genuinely hospitable.

Position Summary: The Front Desk Agent is the first point of contact for hotel guests, responsible for delivering a welcoming and professional experience at every interaction. This position handles check‑in and check‑out, reservations, and guest inquiries while supporting the seamless day‑to‑day operation of the front desk.

Responsibilities

Guest Services

• Greet all guests in a friendly, professional, and engaging manner
• Handle check‑in and check‑out procedures efficiently and accurately, including ID verification, payment processing, and key issuance
• Respond promptly to guest inquiries, requests, and complaints, ensuring complete satisfaction
• Maintain knowledge of hotel features, amenities, and local attractions to assist guests with recommendations

Front Desk Operations

• Manage reservations, cancellations, and modifications in the property management system
• Coordinate with Housekeeping and Engineering to ensure room readiness
• Handle phone calls, emails, and messages courteously and professionally
• Ensure the front desk and lobby remain clean, organized, and welcoming
• Follow all safety, security, and company policies and procedures

Qualifications

Required

• Excellent communication and interpersonal skills
• Strong attention to detail and organizational skills
• Ability to handle cash and credit card transactions accurately
• High school diploma or equivalent

Preferred

• Previous hotel front desk or customer service experience
• Proficiency with hotel property management systems (Stay N Touch experience a plus)
• Knowledge of local Nashville attractions
• Strong problem‑solving skills and ability to remain calm under pressure

Schedule

Full-time, on-property position with rotating shifts, including evenings, weekends, and holidays.

Benefits

• PTO beginning on the first day of hire
• 401(k) program
• Health, dental, and vision insurance
• Free employee parking
• Discounted meals at Modern Love
• Opportunities for advancement within a growing boutique hotel group

Fairlane Hotel is an equal opportunity employer committed to building a team that reflects the diversity of Nashville and the guests we serve.