Night Front Desk Agent & Guest Services Auditor

IHG Hotels & Resorts; Kansas; Sur place; USD 22 000 - 23 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401k

Résumé du poste

InterContinental 62s Group plc is seeking a Front Desk Agent for the night shift to check guests in and out, process payments, and balance daily transactions. You will support guest requests, maintain records, and occasionally assist with laundry.

The role requires strong communication, problem-solving, and a guest-first mindset. As a brand ambassador, you will contribute to a memorable stay, upsell services, and ensure safety and accuracy in financial reporting while delivering a warm,

Qualifications

• Clear communication with guests and team members.
• Ability to resolve issues quickly and calmly.
• Comfort with basic math, reading and computers.
• Willingness to work varying shifts, including nights and weekends.

Responsabilités

• Check-in/check-out hotel guests in a timely, professional manner.
• Process payments per procedures and balance daily transactions.
• Prepare financial/operational reports for management.
• Handle guest requests and maintain a welcoming front desk environment.
• Assist with laundry tasks as needed and support hotel operations.

Connaissances

Communication skills

Problem-solving

Tech literacy

Flexibility

Customer service

Formation

High school diploma

Description du poste

InterContinental 62s Group plc is seeking a Front Desk Agent for the night shift to check guests in and out, process payments, and balance daily transactions. You will support guest requests, maintain records, and occasionally assist with laundry.

The role requires strong communication, problem-solving, and a guest-first mindset. As a brand ambassador, you will contribute to a memorable stay, upsell services, and ensure safety and accuracy in financial reporting while delivering a warm,