Front Desk Agent: Craft Memorable Guest Experiences

InterContinental Hotels Group; Petersburg (VA); On-site; USD 28,000 - 36,000; Full time

Job summary

InterContinental Hotels Group is seeking a Front Desk Agent to warmly welcome guests, manage check-in/check-out, and handle transactions. You will provide local insights, acknowledge rewards members, and enhance the guest experience at a U.S. military installation location.

The role requires strong communication, problem solving, and the ability to adapt to night, weekend, and holiday shifts. A high school diploma is required; a college degree is a bonus.

Qualifications

• Customer service experience preferred.
• Strong communication and interpersonal skills.
• Able to handle guest concerns with tact and professionalism.
• Flexible to work night, weekend and holiday shifts.
• Comfort with basic math, reading, writing and computer use.

Responsibilities

• Greet guests warmly and check them in/out efficiently.
• Handle cash and credit transactions.
• Acknowledge rewards members and returning guests.
• Provide local information and answer questions about the area.
• Upsell services and inform guests about stay enhancements.
• Record guest preferences and manage requests and concerns.
• Protect guest privacy and follow safety procedures.

Skills

Customer service

Communication

Problem solving

Flexibility

Tech-savvy

Education

High school diploma

College degree preferred

Job description

InterContinental Hotels Group is seeking a Front Desk Agent to warmly welcome guests, manage check-in/check-out, and handle transactions. You will provide local insights, acknowledge rewards members, and enhance the guest experience at a U.S. military installation location.

The role requires strong communication, problem solving, and the ability to adapt to night, weekend, and holiday shifts. A high school diploma is required; a college degree is a bonus.