Front Desk Guest Experience Specialist

Highgate; Morgan Hill (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Paid vacation

Tuition reimbursement

EAP

401(k) plan

Job summary

Highgate Hotels in Morgan Hill is seeking a Guest Service Agent to provide attentive, courteous service during check-in, stay, and checkout while maximizing room revenue and occupancy.

The role requires greeting guests, handling inquiries, and maintaining front desk operations with a friendly and efficient approach. Strong computer skills and customer service experience are preferred.

Qualifications

• High School diploma or equivalent required.
• Customer service experience preferred.
• Computer experience required.

Responsibilities

• Greet and welcome guests at the Front Desk per Highgate standards.
• Maintain PBX console operation and hotel standards.
• Answer inquiries about services, facilities, and hours of operation.

Skills

Customer service

Communication

Multitasking

Stand/walk

Education

High School diploma or equivalent

College coursework helpful

Tools

PBX system

Front Desk software

Job description

Highgate Hotels in Morgan Hill is seeking a Guest Service Agent to provide attentive, courteous service during check-in, stay, and checkout while maximizing room revenue and occupancy.

The role requires greeting guests, handling inquiries, and maintaining front desk operations with a friendly and efficient approach. Strong computer skills and customer service experience are preferred.