Front Desk Agent - Elevate Guest Experience (Health Benefits)

Holiday Inn Express and Suites; Merrillville (IN); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Job summary

Holiday Inn Express & Suites in Merrillville, Indiana is seeking a Front Desk Agent (full-time or part-time) to deliver exceptional guest service. The role involves greeting guests, processing check-ins/outs, handling billing, and coordinating with housekeeping to ensure room readiness.

The position requires weekend availability and a professional appearance. Candidates should have strong interpersonal and communication skills, computer literacy, and the ability to multitask in a fast-paced

Qualifications

• High school diploma or equivalent.
• Preferred customer service experience.
• Preferred experience in the hotel industry.
• Ability to stand for 8 hours (ADA accommodations).
• Availability to include weekends.
• Ability to lift up to 30 pounds.
• Strong interpersonal, organizational, and problem solving skills.
• Computer literacy.
• Strong written and verbal communication skills.

Responsibilities

• Greet and tend to guests in a positive and friendly manner.
• Maintain a constant presence at the front desk.
• Process check-ins and check-outs.
• Handle billing, post charges, and collect payments.
• Manage room availability, create reservations, and answer phone calls.
• Coordinate with housekeeping staff for room status and guest requests.

Skills

Customer service

Front desk

Communication

Computer literacy

Multitasking

Cash handling

Education

High school diploma or equivalent

Job description

Holiday Inn Express & Suites in Merrillville, Indiana is seeking a Front Desk Agent (full-time or part-time) to deliver exceptional guest service. The role involves greeting guests, processing check-ins/outs, handling billing, and coordinating with housekeeping to ensure room readiness.

The position requires weekend availability and a professional appearance. Candidates should have strong interpersonal and communication skills, computer literacy, and the ability to multitask in a fast-paced