Guest Experience Specialist - Front Desk (On Demand Pay)

Waterford Group Llc; City of Kingston (NY); Vor Ort; USD 30.000 - 38.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Paid Time Off

Paid Holidays

401k Plan

On Demand Pay

Pet Insurance

Shoes for Crews

Hotel Discounts

Zusammenfassung

Waterford Hotel Group is seeking a Guest Service Agent to be a welcoming first point of contact for guests at Hutton Brickyards Riverfront Hotel + Venue. You will greet guests, assist with check-ins/outs, manage room assignments, and handle administrative tasks with a friendly, can-do attitude.

The role emphasizes quick thinking, multitasking, and maintaining guest satisfaction across departments, in a vibrant hotel environment with opportunities for growth.

Qualifikationen

• A keen eye for detail, time management and great customer service skills.
• Pleasant and friendly demeanor.
• Able to work as a team and independently.
• Flexible working hours.
• Ability to work with little or no supervision while meeting high-performance standards.
• Physical mobility and stamina.
• Ability to follow instructions.

Aufgaben

• Greeting & Thanking guests in a sincere and friendly manner
• Checking in and checking out guests.
• Assigning rooms & taking care of administrative duties
• Answering phone calls and transmitting phone messages
• Posting charges to appropriate accounts
• Performing duties on a daily checklist
• Passing information within departments to ensure guest satisfaction.
• Communicating with guests and ensuring their needs are met.

Kenntnisse

Customer service

Communication

Multitasking

Time management

Teamwork

Tools

POS system

Jobbeschreibung

Waterford Hotel Group is seeking a Guest Service Agent to be a welcoming first point of contact for guests at Hutton Brickyards Riverfront Hotel + Venue. You will greet guests, assist with check-ins/outs, manage room assignments, and handle administrative tasks with a friendly, can-do attitude.

The role emphasizes quick thinking, multitasking, and maintaining guest satisfaction across departments, in a vibrant hotel environment with opportunities for growth.