Hotel Front Desk Agent: Guest Experience Champion

Twenty-Four-Seven-Hotels; Calabasas (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

401(k) with company contribution

PTO

Paid sick leave

On-the-job training & mentorship

Advancement opportunities

Hotel discounts

Daily pay

Job summary

Twenty Four Seven Hotels is seeking a friendly Front Desk Agent for the Calabasas area. You will be the first and last point of contact for guests, handling check-ins/outs, reservations, and guest requests with professionalism.

Responsibilities include processing payments, verifying details, addressing complaints, and promoting loyalty enrollments. A proactive, customer-focused team member who communicates clearly will thrive in this fast-paced environment.

Qualifications

• Strong customer service and communication skills.
• Ability to stay calm under pressure and resolve guest concerns.
• Attention to detail and strong organizational abilities.
• Experience with hotel property management systems is a plus.

Responsibilities

• Provide warm, professional check-in/check-out experience for guests.
• Handle reservations, room assignments, and guest requests efficiently.
• Process payments, authorizations, and guest billing per policy.
• Verify guest IDs, payments, and reservation details for accuracy.
• Promote upgrades, early check-ins, late checkouts, and loyalty enrollment.
• Coordinate with housekeeping and other departments for seamless stays.
• Respond to inquiries via phone, email, and hotel messaging platforms.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Multitasking

Cash handling

Tools

Choice Advantage

Job description

Twenty Four Seven Hotels is seeking a friendly Front Desk Agent for the Calabasas area. You will be the first and last point of contact for guests, handling check-ins/outs, reservations, and guest requests with professionalism.

Responsibilities include processing payments, verifying details, addressing complaints, and promoting loyalty enrollments. A proactive, customer-focused team member who communicates clearly will thrive in this fast-paced environment.