AM Front Desk Specialist: Luxury Guest Experience

Brobston Group; Malibu (CA); On-site; USD 32,000 - 34,000; Full time

Job summary

Brobston Group is seeking a Front Desk Attendant (AM) for a luxury Malibu hotel. The role focuses on welcoming guests, handling check-ins/outs, making reservations, and processing payments with discretion and attention to detail.

The position requires a professional demeanor, excellent communication, and the ability to multitask in a fast-paced environment. Weekend and holiday shifts are common, with a 24/7 hotel operation.

Qualifications

• Experience at a front desk, hotel, or customer service is preferred.
• Strong communication, interpersonal, and problem-solving skills are essential.
• Professional demeanor with a dedication to guest satisfaction is required.
• Excellent attention to detail and strong organizational abilities are needed.
• Able to multitask and stay composed in a fast-paced environment.
• Comfortable using computers, reservation systems and payment-processing tools.
• Flexible availability, including weekends and holidays, is important.

Responsibilities

• Greet guests warmly and provide personalized, professional service.
• Handle check-ins, check-outs, reservations, and payment processing.
• Respond promptly to guest inquiries and requests.
• Coordinate with housekeeping and staff to ensure rooms are ready and guest needs are met.
• Maintain accurate guest records and front desk documentation.
• Communicate hotel amenities, policies, and local recommendations to guests.
• Keep the front desk area clean, organized, and secure guest privacy.
• Maintain communication with hotel management regarding issues and improvements.

Skills

Front desk experience

Communication skills

Problem solving

Attention to detail

Multitasking

Computer literacy

Flexibility

Tools

Reservation systems

Payment processing systems

Job description

Brobston Group is seeking a Front Desk Attendant (AM) for a luxury Malibu hotel. The role focuses on welcoming guests, handling check-ins/outs, making reservations, and processing payments with discretion and attention to detail.

The position requires a professional demeanor, excellent communication, and the ability to multitask in a fast-paced environment. Weekend and holiday shifts are common, with a 24/7 hotel operation.