Front Desk Guest Experience Specialist

Concord Hospitality Enterprises Co.; Lyndhurst (NJ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance with short-term andlong

401(k) with company match

Tuition assistance

Discounted room rates at Concord‑owned

Job summary

Concord Hospitality Enterprises Co. is hiring a Front Desk Clerk to join our team in Lyndhurst, NJ. You will deliver exceptional guest service, check guests in/out, manage reservations, and handle requests to ensure a welcoming stay.

Ideal candidates have a high school diploma or equivalent and prior hospitality or customer service experience. You will multitask in a fast-paced environment, handle cash and basic computer tasks, and work a schedule that includes evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent required or preferred.
• Hospitality or customer service experience preferred.
• Strong communication and guest service skills required.
• Must multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Must be able to stand for extended periods and lift up to 40 lbs.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in and out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve issues promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer calls and provide information about hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback and operational updates.
• Follow safety, security, and emergency procedures.

Skills

Communication

Guest service

Multitasking

Organization

Professional demeanor

Education

High school diploma or equivalent

Tools

Cash handling

Basic computer skills

Job description

Concord Hospitality Enterprises Co. is hiring a Front Desk Clerk to join our team in Lyndhurst, NJ. You will deliver exceptional guest service, check guests in/out, manage reservations, and handle requests to ensure a welcoming stay.

Ideal candidates have a high school diploma or equivalent and prior hospitality or customer service experience. You will multitask in a fast-paced environment, handle cash and basic computer tasks, and work a schedule that includes evenings, weekends, and holidays.