Front Desk Clerk — Hospitality Hero with Growth & Benefits

Concord Hospitality Enterprises Co.; Louisville (KY); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Competitive wages

Life insurance with Short-Term andLong

Job summary

Concord Hospitality Enterprises Co. in Louisville, KY is hiring a Front Desk Clerk to greet guests, handle check-ins/outs, manage reservations, and respond to inquiries, ensuring a welcoming stay.

The role requires strong communication, basic computer and cash-handling skills, and the ability to multitask in a fast-paced lobby. It is an on-site, full-time position with flexible scheduling.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Customer service

Communication

Multitasking

Cash handling

Detail oriented

Flexibility

Education

High school diploma or equivalent

Tools

Cash register

Job description

Concord Hospitality Enterprises Co. in Louisville, KY is hiring a Front Desk Clerk to greet guests, handle check-ins/outs, manage reservations, and respond to inquiries, ensuring a welcoming stay.

The role requires strong communication, basic computer and cash-handling skills, and the ability to multitask in a fast-paced lobby. It is an on-site, full-time position with flexible scheduling.