Night Auditor: Seamless Guest Experience & Security

mcrhotels.com; Little Rock (AR); Remote; USD 20,664,000 - 27,552,000; Full time

Job summary

Homewood Suites by Hilton Little Rock Downtown is seeking a vigilant Night Auditor to ensure accurate overnight reporting and secure operation of the front desk. You will greet guests, balance accounts, prepare overnight reports, and assist with guest inquiries in a friendly, professional manner.

The role requires a proactive individual who can handle high-paced, quiet to busy shifts, maintain hotel cleanliness, and follow established procedures.

Qualifications

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.
• Can-Do Attitude: Must have a positive attitude and willingness to learn.
• Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
• Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
• Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
• Communication Skills: Must be able to convey information and ideas clearly.
• Hospitality and Guest Service: Must have a desire to serve all guests.
• Age Requirement: Must be 18 years of age or older to perform this job.
• Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
• Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor.Neverwork while off the clock.
• Breaks: Clock in/out for breaks at the designated time on your schedule.
• Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.

Responsibilities

• Audit Management: All hotel audit-related reports must be completed and sent out by the designated time on the overnight checklist.
• Security: Overnight security measures should be followed to ensure a safe environment for all team members and guests including, but not limited to locking exterior entrances at the designated times, following protocols for late arriving guests, following procedures for handling safety and security issues.
• Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist.

Skills

Hospitality experience

Positive attitude

Follow guidelines

Handle pace under pressure

Listening & conflict resolution

Clear communication

Customer service orientation

18+ years old

Flexible schedule

Punctuality

Availability for evenings/nights/week-

English proficiency

Job description

Homewood Suites by Hilton Little Rock Downtown is seeking a vigilant Night Auditor to ensure accurate overnight reporting and secure operation of the front desk. You will greet guests, balance accounts, prepare overnight reports, and assist with guest inquiries in a friendly, professional manner.

The role requires a proactive individual who can handle high-paced, quiet to busy shifts, maintain hotel cleanliness, and follow established procedures.