Front Desk Agent Hilton Garden Inn Downtown Little Rock, AR

Hotel Equities; Little Rock (AR); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Vacation & Holiday Pay

401(k)

Same-day pay available

Employee Assistance Program

Flexible spending account

Job summary

A leading hospitality company is seeking a friendly Front Desk Agent for their Hilton Garden Inn in Little Rock, AR. The ideal candidate has strong communication skills and experience in customer service, as they will greet guests, handle reservations, and resolve issues. A high school diploma is required, along with familiarity with hotel management standards. This full-time position offers competitive pay and amazing employee benefits, contributing to a supportive workplace culture.

Qualifications

• Experience with hotel management systems such as Marriott or Hilton.
• Ability to speak, read, write, and understand primary languages used in the workplace.
• Good communication skills, both verbal and written.

Responsibilities

• Greet and welcome guests upon arrival and assist in check-ins.
• Respond to phone calls and guest inquiries in a courteous manner.
• Handle guest complaints and resolve issues efficiently.

Skills

Communication skills

Basic computational ability

Customer service experience

Knowledge of hotel services

Education

High School diploma or equivalent

Job description

Front Desk Agent – Hilton Garden Inn Downtown Little Rock, AR

Join to apply for the Front Desk Agent role at Hotel Equities.

2 days ago – Be among the first 25 applicants.

Base pay range

$15.00/hr – $15.00/hr

Hotel Equities, a multi‑award‑winning hotel development and hospitality management company,मी is currently searching for a remarkable Front Desk Agent for the Hilton Garden Inn Downtown Little Rock, AR.

Job Purpose

Responds in a professional and courteous manner to arriving, departing and in‑house guests by providing accurate and timely information and services. Responds to telephone and in‑person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

• Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address and credit information. Promote “preferred” guest program and provide recognition and benefits to all_values.
• Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurateുംബ report of receipts daily. Cash checks and exchange currency for guests.
• Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
• Promptly respond to and resolve guest complaints.
• Answer telephone promptly and properly, being polite, courteous, and friendly.
• Be friendly, thorough, accurate and efficient in taking reservations.
• Be friendly, thorough, accurate and efficient in performing Check‑ins.
• Be friendly, thorough, accurate and efficient in performing Check‑outs.

Transportation & Guest Services (if applicable)

• Assist guests with luggage upon their arrival to and departure from the hotel.
• Use the guests’ names.
• Be knowledgeable and helpful about the local area, the hotel and hotel services.
• Handle messages, wake‑up calls, mail and faxes properly.
• Assist guests with laundry/dry cleaning needs.
• Know of incoming VIPs.
• Follow all applicable Company Standard Operating Procedures.
• Perform other assignments as directed by the General Manager.
• Be an enthusiastic, helpful and positive member of the team.
• Be professional, responsible and mature in conduct and behavior.
• Be understanding, encouraging and friendly with all co‑workers.
• Be self‑motivated and use time wisely.
• Maintain open line of communications with each department.
• Respond positively to new ideas.
• Openly accept critical/developmental feedback.
• Maintain effective communication through the use of meetings, log books Leslie and bulletins.
• Be available to help other departments in emergency situations.
• Adhere to all work rules, procedures and policies established by the company.
• Perform safety and security duties such as key handling, emergency procedure knowledge and security concerns.
• Aggressively seek and react to opportunities to sell rooms and last‑minute rooms.
• Have complete knowledge of hotel rooms, function space, restaurant, other outlets and services; regularly restock and sell pantry items.
• Increase revenues by offering customers upgraded rooms and promoting hotel amenities and outlets.
• Have full understanding of franchise honors program and ensure all customers establish credit upon check‑in.
• Follow established credit and inventory control procedures.
• Verify all information on reservations at check‑in; name, address, payment method, etc.
• Retrieve proper name and address verification and approval codes for cash and credit card paying customers.
• Identify and record special billing instructions and notify accounting.
• Complete shift closing accurately by getting appropriate approval signatures and authorization codes.
• Adhere to hotel policies regarding the use of cash banks.
• Stay current with hotel developments by reviewing the communication log book each shift.
• Report potential sales contacts to the sales department and protect guests’ room numbers.

Qualifications and Requirements

High School diploma / Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG[%], Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following:

• Speak, read, write and understand the primary language(s) used in the workplace.
• Read and write to facilitate the communication process.
• Have good communication skills, both verbal and written.
• Possess basic computational ability and basic computer skills.
• Have extensive knowledge of the hotel, its services and facilities; general knowledge of the city where the hotel is located and its attractions.
• Most work tasks are performed indoors. Temperature is moderate and.Insert.
• Be able to stand and exert well‑paced mobility for up afternoon, up to 4 hours in length.
• Be able to reach other departments of the hotel on a timely basis.
• Be able to lift up to 15 lbs occasionally.
• Require grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing.
• Listen and hearing ability and visual acuity.
• Ability to spend extended lengths of time viewing a computer screen.
• Require manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment.

Other

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• 简, problem‑solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule, including nights, weekends and/or holidays.

Amazing Benefits At A Glance

• Team Driven and Values Based Culture
• Vacation & Holiday Pay
• Same‑day pay available
• Employee Assistance Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Employee assistance program
• Flexible spending account
• Life insurance
• Parental leave
• Referral program

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Management and Manufacturing

Industr Most

• Hospitality