Front Desk Guest Experience & Sales Associate

LBA Hospitality; Prattville (AL); On-site; USD 32,000 - 52,000; Full time

Job summary

LBA Hospitality is seeking a Front Desk / Guest Services professional to deliver exceptional guest service, manage check-in/check-out, and promote hotel amenities. The role requires coordinating with management and other departments to ensure guest satisfaction and smooth operations.

Responsibilities include acting as Manager on Duty when needed, handling guest requests, and maintaining a hospitable, professional lobby environment. Prior guest relations experience and reliability are valued.

Qualifications

• High school diploma or equivalent required.
• Experience in service, sales, telesales or guest relations preferred.
• Honesty and trustworthiness are essential to this position.

Responsibilities

• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special requests when possible.
• Promote and sell services/amenities of the hotel.
• Promote repeat business by encouraging future reservations and offering recommendations for alternatives within the same brand.
• Maintain thorough communication with management staff and other departments.

Skills

PMS proficiency

English proficiency

Problem solving

Conflict resolution

Education

High school diploma or equivalent

Job description

LBA Hospitality is seeking a Front Desk / Guest Services professional to deliver exceptional guest service, manage check-in/check-out, and promote hotel amenities. The role requires coordinating with management and other departments to ensure guest satisfaction and smooth operations.

Responsibilities include acting as Manager on Duty when needed, handling guest requests, and maintaining a hospitable, professional lobby environment. Prior guest relations experience and reliability are valued.