Front Desk Guest Experience Specialist

Mr C. Hotels; Jacksonville (FL); Hybrid; USD 28,000 - 38,000; Full time

Job summary

Mr C. Hotels is seeking a Front Desk Associate to warmly greet guests, manage check-in/check-out, and support reservations and daily Front Office operations.

The role requires strong communication, multitasking, and the ability to work a flexible schedule including nights, weekends, and holidays. Successful candidates will contribute to a seamless guest experience and team environment.

Qualifications

• High work ethic and self-initiative.
• Willing to work varying shifts including nights, weekends, and holidays.
• Team player who enhances guest experiences.
• Strong verbal and written communication skills.
• Physical ability to stand for long periods and lift up to 25 pounds.

Responsibilities

• Greet guests, check them in and out promptly and professionally.
• Assist with pre-registration and reservation blocking.
• Process charges accurately and post to accounts.
• Maintain knowledge of hotel rates, discounts, and cancellations.
• Operate Front Office systems and handle daily transactions.
• Manage reservations and same-day bookings.
• Support other front desk tasks as needed.

Skills

Customer service

Team player

Communication skills

Cash handling

Tools

Front Office software

Job description

Mr C. Hotels is seeking a Front Desk Associate to warmly greet guests, manage check-in/check-out, and support reservations and daily Front Office operations.

The role requires strong communication, multitasking, and the ability to work a flexible schedule including nights, weekends, and holidays. Successful candidates will contribute to a seamless guest experience and team environment.