Guest Services Agent: Warm Welcomes & Local Insights

Crescent Hotels & Resorts; Jackson (MS); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Highly competitive wages

Exceptional health benefits plan for,

401K matching program for eligible

Discounts with Crescent properties in

Job summary

The Westin Jackson, located in downtown Jackson, MS, is seeking a friendly Guest Services Agent to welcome guests, register them efficiently, and assist with checkout while upholding exceptional service and hotel profitability.

You will use upselling techniques, share local knowledge, and coordinate with the front desk to ensure a seamless guest experience. Crescent Hotels & Resorts emphasizes wellness, learning, and travel perks for associates.

Responsibilities

• Greet guests and complete the registration process to include inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

Job description

The Westin Jackson, located in downtown Jackson, MS, is seeking a friendly Guest Services Agent to welcome guests, register them efficiently, and assist with checkout while upholding exceptional service and hotel profitability.

You will use upselling techniques, share local knowledge, and coordinate with the front desk to ensure a seamless guest experience. Crescent Hotels & Resorts emphasizes wellness, learning, and travel perks for associates.