Guest Experience Agent - Front Desk & Hospitality

Crescent Hotels & Resorts; Jackson (MS); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Health benefits plan

401K matching program

Discounts with Crescent properties

Hotel room discounts

Free meals

Free parking

Job summary

The Westin Jackson, part of Crescent Hotels & Resorts, seeks a Guest Services Agent to greet guests, register arrivals, and set the tone for a memorable stay at our Downtown Jackson property.

You will assist with checkout, promote hotel services, handle payments and questions, and uphold service standards while enjoying benefits like health plans, 401K matching, room discounts, and staff meals.

Responsibilities

• Greet guests and complete the registration process, including inputting and retrieving information, confirming guest details and room rate, selecting rooms, coding keys, and sharing welcome information.
• Assist guests with check-out, ensure accurate billing and services, process payments, and handle various forms of payment and currency exchange.
• Demonstrate knowledge of hotel information (rooms, rates, packages, local area) and answer guest questions.
• Use up-selling techniques to promote hotel services and maximize occupancy.
• Respond to guest inquiries promptly and resolve issues in a friendly, efficient manner.
• Field guest complaints, conduct research, and negotiate solutions for guest satisfaction.
• Receive, input, relay messages to guests.

Job description

The Westin Jackson, part of Crescent Hotels & Resorts, seeks a Guest Services Agent to greet guests, register arrivals, and set the tone for a memorable stay at our Downtown Jackson property.

You will assist with checkout, promote hotel services, handle payments and questions, and uphold service standards while enjoying benefits like health plans, 401K matching, room discounts, and staff meals.